ICwhatUC leveraged Dataships to win more Enterprise clients.
With Danny Way, Co-founder
ICwhatUC uses video calling technology to empower companies to conduct virtual field visits to clients.
Clients of ICwhatUC send an SMS link to their customers to activate a video session. Customers can then troubleshoot their issues while the operator can mark up videos and guide the customer using AR tools.
ICwhatUC created an innovative virtual solution to replace outdated field calls. Due to Covid-19, adoption of the technology accelerated rapidly, with a greater array of clients using the technology across different industries. Given the naturally sensitive nature of the tool, ICwhatUC were determined to demonstrate to clients that they took data privacy very seriously. They wanted to create a ‘best in class’ data privacy program, not only to satisfy existing clients but to win new enterprise clients, who demand robust privacy processes and procedures. Danny approached Dataships and explained where they wanted to get to with their Privacy Centre. The rapid growth of the tool meant that the Privacy Program quickly needed to get up to speed. The timeline was particularly pressing as ICwhatUC had a potential engagement with an Enterprise Client.
“We're a small team and we were growing rapidly. We needed to get our Privacy Program up to speed quickly without taking our eye off our clients. From the first engagement Dataships felt like an extension of the team and delivered an Enterprise grade Privacy Centre in no time.”